Tell me more about delivery time?
All deliveries are handled by our trusted logistics partner. Delivery times change depending on product availability, customer location, and public holidays. We try to deliver the product within 48 hours. Standard delivery within the UAE is usually between 1-3 working days.
What if something happens to an in-transit product?
You can relax knowing we will deliver the goods safely and on time. If you experience any issues please email to info@viostores.com or call/WhatsApp +971 58 527 9001 between9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).
Are there any hidden charges?
We have made sure that you do not pay anything extra! Prices listed for all products are transparent at the time of checkout. You will be notified of any delivery or service charges before you pay for your order.
I am not happy with my purchase. What do I do?
We want you to be absolutely satisfied with your purchase. If you are not, just email to info@viostores.com or call/WhatsApp +971 58 527 9001 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays). and the Customer Services representative will lead you through the cancelation or returns process in more detail.
What is your exchange period? What documents do I need for exchange?
If you face any problem with the delivered product, you can bring it to your own store within 7 days from the date of delivery or collection for exchange. You will need the original receipt (bill or invoice), gift receipt, or delivery note.
What should I do if my order arrives damaged, defective or if the wrong product was shipped?
If you notice any visible damage to the product upon delivery, then contact us within 24 hours at info@viostores.com or call/WhatsApp +971 58 527 9001 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays). Please include pictures for our team to verify the condition of the product received.
Are my duties prepaid or do I have to pay?
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.we have no control over these charges, so the charges will have to be borne by the customer once the parcel reaches your country.
Can I cancel a Click & Collect order?
Yes, you can. Once a Click and Collect order has been placed, you can cancel it up until it is invoiced.To cancel your order, please email our Customer Support team through our Contact Us page at info@viostores.com or call/WhatsApp +971 58 527 9001between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).
Is click and collect feature available for KSA, Bahrain, Kuwait, Oman and Qatar?
Unfortunately, no we don’t offer this service to these countries. Only UAE.
Are my duties prepaid or do I have to pay?
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.we have no control over these charges, so the charges will have to be borne by the customer once the parcel reaches your country.
What is Click & Collect? How do I place an order using Click & Collect?
Click & Collect is a convenient service which allows you to place an order on our website, giving you the benefit of deducting shipping charges while collecting the item at our store .
It works in the following steps-
1. Shop for your favorite products on viostores.com
2. Add these products to your basket.
3. Click the mini-basket from the top right of the screen and select the ‘View Cart' button.
4. Select ‘Checkout’ and then select ‘Collect in-store’ at the bottom of the page from the shipping methods menu.
5. you would be directed to the location of our store
6. Select `Go to Payment Details’ where you review and pay for your order using the 'Place Your Order' button.
Can I pay in cash or card when collecting my order?
Unfortunately no, that is not an option.
How long will it take to receive my refund?
The refunded amount will reflect on your statement of account within 7 to 14 working days.
Can I pay Cash On Delivery in KSA, Bahrain, Kuwait, Oman or Qatar?
Unfortunately, no we don’t offer COD services to these countries
How can I get a quotation for wholesale?
Please email our Customer Support team through our Contact Us page at info@viostores.com or call/WhatsApp +971 58 527 9001 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).
Why is my card is not accepted?
MasterCard and Visa cards are currently accepted. You can email our Customer Support team through our Contact Us page at info@viostores.com or call/WhatsApp +971 58 527 9001 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays)