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Terms & Conditions


Please take a few minutes to review these Terms and Conditions. Your use of this Website and purchase of products therefrom constitutes your agreement to follow these Terms & Conditions and be bound by them.


Information about the availability of an item is updated at frequent intervals on the Website. The final order confirmation will be received only after the "pay" button is clicked on due to an online shop's extremely dynamic nature. Website will deal or provide any services or products to according to the law of the United Arab Emirates.


The Website has a general 7 day return policy for products with a manufacturing defect. If you need to return anything due to a manufacturing defect, we'll be happy to exchange the product or provide a refund provided that it's returned within the specified 7-day return period and returned in its original and undamaged packaging.

Please review our detailed Return Policy below.


For all products covered by a manufacturer's warranty, the warranty would apply as per the terms provided by the warranty document enclosed with the product.

Special Offers

we will offer special promotions to our customers that we refer to as "top deals" or " deal of the day", etc. This could includefree shipping, manufacturer’s offers, or other promotional offers associated with a product purchase. These offers may be for a limited time only.


From time to time, there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to rectify any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (even after you have submitted your order).

Website Operations

Without liability whatsoever, we may, without prior notice, modify or discontinue the operation of all, or portions of this Website at any time at our sole discretion, and assume no responsibility to update the Website.


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, the website is hosted on a secure server and uses Secure Sockets Layer (SSL).

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

After adding the items to the shopping cart and confirming your intent to "buy", the screen will open directly on the secure PCI DSS compliant CyberSource payment gateway through Network International LLC to enable you to complete the transaction. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid e-purse, ATM, and POS cards.)

Your credit card number is, however, not captured nor stored by our servers. However, any data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while we strive to protect your contact and transaction information, we cannot guarantee or warrant the security of any information you transmit to or from our website. Therefore, do not take any responsibility for any such leakage of such information. As such, you are providing the information and undertaking the transaction solely at your own risk.

Online Payment

For the acceptance of customers' payments for the purchase of products and/or services offered on the website, we enter into arrangements with payment service providers as per industry practices. The entire payment transaction processing, verification, validation, and authorization would be governed by the terms and conditions of the payment service provider, credit or debit card issuer, voucher or coupon issuer, or other approved payment solution provider. We will not be liable in any manner whatsoever for any wrongful, unauthorized, erroneous, or incorrect payment effected by a customer and payment service provider or its authorized partners using the website. Any complaints that customers may have against the payment mechanism or functioning or malfunctioning of the payment modalities are to be dealt with directly with the debit or credit card issuer or such approved payment service provider or their respective partners. Our obligation to deliver the products shall only arise after receipt of cleared funds in our account. In the event short funds are received, we will have no obligation to deliver the products. All information and details regarding payments should be between the customer and approved payment service provider and/or debit or credit card issuer and/or voucher or coupon issuer and/or other approved payment solution provider only. We accept payments online using Visa and MasterCard credit/debit cards in AED, SAR, QAR, BHD, OMR, and KWD currencies.

Multiple Bookings

Multiple Bookings may result in multiple postings to the cardholder's account.


Account When you create an account on the Website, you are responsible for maintaining your account's security, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. While your account information will not carry any sensitive information like your credit card details, we strongly urge you to keep any password you establish with us in a safe place and not divulge it to anyone. Remember to log off your account and close your browser window when you have finished your visit. This ensures that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Software Compatibility

The Website and the software application made available on this Website are provided to the user on "as is" basis and without guarantees or representations of any kind (express or implied) or any liability to the fullest extent permissible pursuant to applicable law. Except in case of willful misconduct, we shall not be liable for any damages that have been caused by or in connection with the use of the Website.You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses and other harmful or destructive content.

Limitation of Liability

In no event will Vio stores or its related entities, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (I) any special, incidental or consequential damages; (ii) the cost of procurement of substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the price paid by you to Vio stores under this agreement during the twelve (12) month period prior to the cause of action. (v) any loss or harm caused to the customers or any third party on account of any wrongful, short, excess, erroneous payment having been effectedVio stores shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


You agree to indemnify and hold harmless Viostoresand its related entities, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement, purchase of goods and/or services from the Website, use of the products or services purchased from the Website and payments made using the payment service providers.

Intellectual Property

All rights, title, and interest in and to such property will remain (as between the parties) solely with Vio stores and its respective owners. Vio stores logo and all other trademarks, service marks, graphics, and logos used in connection with Viostores, or the Website are Vio store’s trademarks or its respective owners. Other trademarks, service marks, graphics, and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Vio storesor third-party trademarks.

Copyright Infringement

As Vio storesasks others to respect its intellectual property rights, it respects others' intellectual property rights. Suppose you believe that material located on or linked to the Website violates your copyright. In that case, you are encouraged to notify us. We will respond to all such notices, including as required or appropriate removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Vio storesor others, Vio storesmay, in its discretion, terminate or deny access to and use of the Website.

Governing Law

This Agreement, and any access to or use of the Website will be governed by the laws of Dubai and the United Arab Emirates applicable therein. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.

United Arab Emirates is our Country of residence

All Rights Reserved.

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