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Return & Refund Policy

A return request will be eligible in the following condition

• Faulty/incorrect/physically damaged products reported within 24 hours of product delivery. If this does not happen Vio stores cannot be held liable for any damage or faulty product, and the order will not be eligible for return.

• Incorrect Size - the item differs majorly from the images and description in its listing

• Incorrect color than what was ordered.

- You have 7 days to avail return policy for your non-damaged products after your order has been delivered that is if the order consists of non-electrical appliances.

- If the order consists of electrical appliances the customer will have 14 days to return the item back to us.

- If the product is an electronic appliance, it must be returned with the original packaging, sealed, and unopened.

- If the product has been used, the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

- If you wish to cancel your order, or return a product, the full amount except shipping and handling charges and duty import taxes will be debited by us to your bank a/c. We shall notify you of your refund via e-mail within 14 days from the date of receipt.

- Refund/Replacement will be processed once the item is received at the fulfillmentcenter.

- Refund of the COD order will only process if the order value is 15 DHS and above in the UAE.

- Cash On Delivery return request will only the process if the order value is 100 DHS and above and if you are in UAE.

- A refund will be issued in case a product cannot be repaired or replaced. If the item was purchased through an online mode of payment, then it will be credited back to your account and if the item was purchased with Cash On the Delivery mode of payment then it will be given through bank transfer or coupon voucher. Refunds to your Credit Card or Debit Card may take 4-15 business days to process.

- warranty of the electronic appliances is the responsibility of the brand, as is merely the facilitator.

- PLEASE NOTE:- All Bulk Inquiry orders, once placed cannot be returned. it can only be returned if the product is damaged.

 Following shall not be eligible for return or replacement.

• Damages due to misuse of product.

• Products with tampered or missing serial / UPC numbers.

• Any damage / defect which are not covered under the manufacturer's warranty.

• Incidental damage due to malfunctioning of product.

• Any product that is returned without all original packaging and accessories.

• Any product that is returned in a condition that is different than which it was received.

• Items on offer are not applicable for returns

 Broken Items

Should an item be broken, please email us on or whatsapp us between 9am and 6pm, Monday to Saturday (excluding Sundays and public holidays), within 24 hours of the receipt of your order, mentioning your order number and name and picture clearly showing it. We will replace the ordered item at our cost. 

Note :

 Any claim without a picture will not be valid. For any questions, please feel free to contact us.
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